I have approximately zero confidence that if I see an error message that says "our support team received the error" that anyone has received the error.

In fact I would generally bet thousands of dollars against that.

> “our support team received the error”

Oh good, I guess I’ll expect to hear back never.

I think it’s a good thought but we’ve been conditioned that these things are black holes. User should have all agency in escalating or continuing troubleshooting rather than implied wait for deus ex machina from the support team.

> If you’re SaaS vendor you should give troubleshooting information to your support team skipping the user.

What support team? The ones that were all not hired in the first place, and if they were hired then they were replaced by AI? The same support team that customers simply cannot reach at all?

Sounds very useful.