I'm not sure what you mean by "Oof". We don't have a dedicated security team because security and privacy are integral to all aspects of our service. It doesn't make sense to centralise it.
As for our support team they are responsive and experienced. Several of them have worked with us for many years and do offensive security research in their free time.
Unlike many organisations we don't see customer support as a cost center, just like we don't see security as a cost center. Our support team represent our customers, and as a consequence contribute a lot to how we prioritise our roadmap.
alt Hacker News
I'm not sure what you mean by "Oof". We don't have a dedicated security team because security and privacy are integral to all aspects of our service. It doesn't make sense to centralise it.
As for our support team they are responsive and experienced. Several of them have worked with us for many years and do offensive security research in their free time.
Unlike many organisations we don't see customer support as a cost center, just like we don't see security as a cost center. Our support team represent our customers, and as a consequence contribute a lot to how we prioritise our roadmap.