This ought not be considered anything close to common courtesy. This is work. Mullvad is engaged in the business of making money. They should show how serious they are with your money.

Since when do you have professionals giving you examinations out of common courtesy? Out of courtesy can I get a free cancer screening?

Most of HN readers/writers are American, of course they won't do anything unless they personally profit off it, the entire culture is built around this mindset. Meanwhile, Mullvad is Swedish, and we tend to assume we all want to help build a better world together. Mix the two, and you get this conversation :)