Tesla [Product] is poorly supported really shouldn't be a surprise to anyone at this point.

Their cars have build quality issues, self driving continues to be "just around the corner", their service centers are cheap, the solar roof is it's own nightmare, the pivot to robots is laughable, the robot taxis are a PR stunt that are amusing but in a cringey way...

And the promises over the years of automatic chargers, replaceable batteries, sensors, etc.

The company had a great idea early, had tons of goodwill, a growing manufacturing capacity, and squandered it chasing whatever Elon dreamt up.