alt Hacker News538 was never about magically making polls more reliable, and only people that don't understand what polls are could think that (caveat: lots of people don't understand how polls work).
538 was about analyzing and communicating the information from those polls in an easily accessible form. If you came to the site for that, you weren't mad that they "predicted poorly something that was impossible to predict from the data sources they used" ... you were just mad at Trump for winning (despite polls suggesting otherwise).
Again, I don't think any of this matters. People were not coming there to have "information communicated to them". They were coming there for the satisfaction of knowing the results before everyone else. And FiveThirtyEight couldn't realistically deliver on that.