This is actually kind of validating. I work for a company that spends almost 1mm a year on GCP. We've never had an actual support contract with them because the numbers work out to, at a minimum, being 10% of our spend. We've yet to encounter a situation where we actually needed GCP support, so we've held off. In the moments where we'd like to get some support (mostly around datastore behavior) we've managed to work around it or figure it out ourselves. So it's good to know we haven't missed out on much. Beyond the offensive aspect of GCP offering no support if we aren't willing to cough up a non-trivial percentage of our spend, I'm pretty happy with it.