alt Hacker NewsThe interesting and yet-to-be-explained part is why google flagged the account?
Put all the timestamps you want in the post mortem about what you observed, but you haven't addressed the root cause.
The "this doesn't make sense" part of the story likely has a real explanation that nobody wants to reveal yet.
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Shouldn't Google answer this if they are unhappy with this incident report? Are we even sure that Railway knows?
I don't think you're typically told why for these things, and it's mostly automated from what I can tell. The automated systems make mistakes but more importantly they're completely opaque. Nobody, not even Google, knows how they work exactly.
Who is the "You" in "you haven't addressed the root cause"? If you are asking Railway to spend effort doing this rather than simply moving away from GCP, I'm not sure why they would unless they want to sue GCP to recover damages to brand and long term customer retention.
The moment GCP shut off without any forewarning, its done deal, no need to ask any further questions.
That‘s the point where Google tells you they won’t tell you the exact reason because of security reasons
This exact thing happened to me when I ran https://www.fatherly.com/ circa 2017. Google just shut down our account without notice. We were spending like $10k/month. It also locked us out of our premium support account, so we couldn't even get anyone there to notice that they'd locked us out.
After about 8 hours, a random Google support tech said it was because we were mining bitcoin, which was laughably untrue. We had CPU usage graphs and logs for the whole time and there was no spike. At around 12 hours, they turned it back on, said it was "misconfiguration of our abuse detection" and gave us like $100 in credit.
Absurd. Say what you will about AWS, they would never do that to a customer without a rep reaching out to you first. I have not trusted GCP since.