alt Hacker NewsThen it's a bad endorsement for Gemini 3.5 pro too. But jokes aside, I think they need a customer centric thinking instead of a self-centred one they seem to harbour even before TK joined (not everything can be blamed on him although it should be his responsibility now).
Google? Customer-centric? The closest thing to that is their cloud division buttering up some big name clients.
Other than that, Google prefers to act like "customers" are some kind of unfortunate rash they can't quite seem to get rid of, but would love to do so.