Palantir revolutionized the enterprise software playbook (more government than enterprise, but I digress) by investing heavily in Forward Deployed Engineers, Palantir engineers deployed at customer sites and working hand in hand with engineers at the customers to make it happen. Most software companies pay only lip service to customer success, and seldom provide any engineering after pre-sales.

You don't have to like the company to respect the hustle. I deem them utterly despicable, on par with IBM who sold the Nazis the tools to round up and exterminate Jews during the Holocaust, and indeed their UK division is run by the grandson of Oswald Mosley, founder of the British Union of Fascists.