What a wild story. I hope they can meet one day! This is one of many reasons why these countries stay poor -- it is so hard to follow the byzantine set of rules to do business.

Years ago, during the COVID-19 crisis, I wanted to send a laptop to my domestic helper's son who lived in the countryside of Mindanao (island), the Philippines. It was very difficult. It tooks weeks to find a willing shipper (denied by many!) and find/fill the correct paperwork (many shippers didn't know the correct process and Philippines customs agency was zero help). I still have no idea how he paid the customs fees and received the laptop, as he lived hours away from the only FedEx office on the whole island. I just heard from his mother: "Oh, he got the laptop." As a point of comparison, Mindanao is roughly the twice the size of the Netherlands. At the time, FedEx (the only carrier willing to attempt the delivery) only had a single internal postal code for the whole island. Incredible.