alt Hacker NewsFunny, I've recently (and repeatedly) had the exact opposite experience while negotiating SaaS contracts for my largely London-based startup.
Contact UK sales team? They don't believe we could even use their product because we're not a BigCo with thousands of employees. After weeks of back and forth calls, they ask us to pay $100k to get "certified" for API access, with further details on pricing available afterwards. Endless warnings about multiple customers purchasing the API product but lacking the technical ability to implement it.
Contact US sales team? Contract signed and account set up within 2 days, $3k a month. Same company, same product.
> customers purchasing the API product but lacking the technical ability to implement it
Oh, wow, salesdrone. Sell me harder on what a good interface you’re selling.
What else, do we have occasional non-reproducible behaviour? Frequent stability and scaling issues? … … non-standard error codes, dare I hope?
Don’t tell me, the excitement is in finding out the hard way, just take our credit cards.