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BloondAndDoomtoday at 6:22 PM0 repliesview on HN

I feel much much smaller version of it already happened. Many many customer facing processes in companies (from customer support to lost & found departments) almost all automated to a point if you are outside of the norm you are screwed. Time you are going to spent is higher than the value you are going to get most of the time.

For the very same reason these companies are very anti-diversity. Because everything designed for a majority of you are minority in terms of your style of living (which many minorities are) then you are going to struggle, happens to me all the time, and one of the reasons I actually moved out of the US to country that I feel more included).