alt Hacker NewsSometimes yelling fuck shit piss bitch cunt fuck ass whore etc works. They have them setup to detect swear words to figure out when youre pissed off and need to talk to a human lmao
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klardotsh • today at 5:29 PM
Depending on the company, you sometimes get routed to the angry people recovery section when you do this. And so then, the Comcast agent on the other end is in stern counselor mode ready to de-escalate what seems to the robot to be a fuming, angry customer and gets completely thrown off when you’re super chill with them (or at least, you hopefully are chill with them!)
Xfinity/Comcast automated support has swear word detection. I eventually picked up on this after the 4th or 5th time they sent out a non-technical 'technician' in response to my concerns over SNR causing connection instability.
(Me: "here is a comprehensive analysis of modem logs over the past 7 days and clear indication of the cause"; Xfinity: "Let's turn off the wifi router for 30s! It didn't work the last 50 times but it's the only thing we can do.")