Scott Alexander's 2014 essay, Meditations on Moloch, explains why we ended up in this rat king of human misery rather than a utopia. I recommend it:

https://slatestarcodex.com/2014/07/30/meditations-on-moloch/

basically, we can blame greedy corporate overlords, and that's cathartic, and somewhat correct, but we can (and have) ended up in a hell of our own making even with every individual wanting to do better. the boss that wants to let workers have the day off can't afford to, because the competition makes workers do 8x5. the competition lays off workers to pay for more tokens, because their competitors are. it's a bad game equilibrium.

labor laws are the reason we have the five day work week. we needed overtime to dissuade employers from defecting from the policy. we need coordination to keep AI from turning out like children working the bobbins in old-timey textile factories.