The same with any "open-source" enterprise ($$$) software. It sucks to run yourself. Docs on running/errors are non-existent. Their helm charts are broken. Instead of degraded performance, it just fails.
Yeah, they've had so much VC cash pumped in lately they really need to pump the SAAS side of the business.
With all due respect – if that’s the attitude, you have no business running anything on-prem. And that’s fine, there’s a reason the various cloud providers are the go-to for many businesses.