> I think reality could come down hard here.

I have worked retail before, and to add onto the things you put it was the lack of problem solving for me that was absolutely mind numbing. Sure there were the little "problems" to solve of shelving, stock order, tidiness etc but it doesn't push the brain (and maybe they're done with that part, which is fair), but until you've experienced it I would be very surprised if this person finds retail better than tech.