In general and long-term I agree with what you are saying. I assume this was a new/unknown situation. (On the other hand, the article links to other similar stories, so maybe I am cutting them too much slack). If "electronic device names" are of concern, there should be an established protocol to deal with them. Especially if this keeps happening.
IDK, this was pure technical incompetence by rubes that can barely operate a smartphone. The delay relies entirely on these supposed "adults in the room" overreacting.