logoalt Hacker News

Papazsazsatoday at 3:18 PM0 repliesview on HN

There is a handover premium that you pay when you churn which often exceeds whatever savings you think you might find. Inertia and institutional knowledge are two of the biggest drags, not to mention morale, hidden costs recruiting fees, ramp time, and customer relationships.

It's fake bottom-line thinking that optimizes a few items while ignoring second and third-order effects.

Innumeracy with a finance vocabulary.