alt Hacker NewsIronically my experience with Fastmail was that every email ended up in spam. This included emails from myself, others from my own gmail, and even replies from people I'd emailed first. It was literally sending 100% of emails to spam. The spam filter setting was set to the most basic level, nothing aggressive, so I was forced to disable spam filtering completely. Luckily it was a new email so spam hasn't been an issue but that has slowly been changing.
I still love fastmail though. Top choice. But they do have quirks to work out even this many years in.
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I want to second this. Love Fastmail but I'm seeing the same mails that I constantly mark as "not spam" go into spam again and again. Their spam filter needs a lot of work. Otherwise I got a solid workflow (inspired by Hey) set ujp that I haven't modified in years that works for me
(Chief Product Officer at Fastmail here.)
> every email ended up in spam. This included emails from myself, others from my own gmail, and even replies from people I'd emailed first.
It should go without saying, but that's definitely not the common (or expected!) experience. Our support team would be very happy to look into it for you: https://www.fastmail.com/support/
Normally when people see this kind of behaviour, it's because of one of the following: * They've connected an IMAP client that has its own spam filter turned on, and it's actually this moving all the messages to Spam, not Fastmail's spam filter. * They've accidentally mis-trained their personal filter by reporting email they want as spam.
Having said that, of course we can have issues on our end too — that's why we have a real human support team with the power to escalate to the relevant engineers.