This reminds me, back in the day I had a short term contract in Austin, TX with MCI (a now defunct telco). The site was a call center and the project was working on their friends and family product.

I remember feeling outraged for the poor schmucks working at the adjacent call center. They had metered "bt time" - that is bath room time -- and were constantly monitored. This is early 90s (the golden age of being a programmer in US, imo) and our field was fun, lucrative, and really quite unlike any other whitish collar profession. Who would have thunk it that one day we would end up being treated like 'lowly and disposable' call center human resources.