alt Hacker NewsVery similar thing this week, and an interesting story to go along with it!
I called my normal HVAC company for my rental home because the tenant reported the AC wasn't cooling the house. When I called, I got one of the latest AI voice assistants to help me, and it was an awful experience and I ended up not hearing back after the assistant told me the office would call me back.
So, I went over to the house and used ChatGPT to help me diagnose the issue by taking some photos of the compressor panel outside. It walked me through what to check, I provided some diagnostic codes I witnessed... and it walked me through the very simple repair of replacing the $25 capacitor. It was going to cost me almost 4x that just for the service call to diagnose what was wrong in the first place.
So, the weird experience was: Gen AI made me lose trust in my normal HVAC company, and more Gen AI basically allowed me to replace my HVAC company and do the repair myself all in one day.
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Even before AI, YouTube was full of videos on these topics.
With AI you just don't get the full service of a professional HVAC guy though.
Like the time I had one of the bigger shops in town come by to get a quote for replacing a dual stage fan motor on an AC. The tech asked me if I'd like them to replace the contactor while they were in there because it is a part that often fails. I asked what a contactor was and he explained it. "Oh, like a relay?" I asked. I told him to quote the cost for "replacing the contactor, while they're already in there."
He quoted me $400 for the contactor, $750 for the fan. The contactor itself I later found out was was $7. I literally laughed in his face when he said that.
So, like I said, you just aren't going to get professional level assistance from an AI. Thankfully.
To end the story: one of the other guys I called for a quote on fixing this unit repaired it for free; the unit was still under warranty and it was fully covered. The original installer of this $12K unit was refusing to return my calls. Another "Not gonna get pro level service from an AI" story.