alt Hacker News> Meanwhile an account I created for a new product
Meta requires the main account to be created for a person, not a product, business, or non-human entity. That's why you got hit with the "Please confirm you are a human" confirmation and then the account was locked for violating community standards, which require primary accounts to be people.
The community standards page in the links they sent you are pretty dense and it's easy to think you're not violating anything if you're not posting adult content and the other obvious categories. This is the section you violated:
> Create an account that represents a non-human entity, such as a business, pet, or fictional character
You have to follow the steps to set up a business page from your personal account. Sorry you didn't know this before going through the process, but it's important to read the proper channels for setting up business pages on all of the social media platforms these days. They're all dealing with an onslaught of spam and scam pages and they're under a lot of pressure to keep them out.
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I’m sorry, but this should have been made clear in the registration process by Meta and not have entered this dead path at all. Tell me it looks like bad engineering and that together with poor customer support is a reputational damage in the long-term. Not that they have good reputation but it’ll only get worse
> Sorry you didn't know this before going through the process, but it's important to read the proper channels for setting up business pages on all of the social media platforms these days.
This is exactly why Meta and other large companies need to be regulated with anti-trust regulations really soon. This whole "whoops sorry you didn't know, but it's a private company" thing only works if there are 5-6 other competitors you can go to that will take your business.
Meta is a de facto monopoly for a lot of small businesses; and should either be broken up or be subject to a ton of utility-style regulation.