Yep, I've seen the same issue in video games. A few passionate engineers convince PMs to make a Linux version of the game, they test on few popular distros, everything is great. Then the game launches , and a very very very small minority of Linux users can't run your game, but they file 75% of all your support tickets. If you don't respond to them in the manner they find acceptable, they are extremely vocal on social media about how you as the developer are lazy and incompetent. It's 10000% not worth it for that reason alone. Nowadays I'd personally advocate for making sure the game runs well under Proton and leaving it at that.