> I don’t fully understand why OpenAI lacks this focus, as clearly identifying a target market is one of the first things you do with a business strategy

Resource curse: https://en.wikipedia.org/wiki/Resource_curse

I've been inside companies that have struggled with this, and the real internal story goes like this:

   1. Surprise product growth
   2. Revenue go brr, org expands
   3. Everyone gets promoted as org expands
   4. Because the product sold itself, there was little selection pressure on the sales / customer success orgs to evaluate their effectiveness
   5. Leadership gets saturated with people who just aren't very good at their job
   6. None of those people get fired/demoted, because the company never had to develop "What to do with a bad leader?" muscles
   7. This eventually manifests as an increasing (customer) <-> (engineering) disconnect (as sales/cs aren't doing their job)
   8. People begin to ask why the company isn't doing (insert obvious thing)
   9. It's because VP-of-whatever is chasing fantasies instead of reporting customer needs to engineering

Tl;dr - Don't trust promotions made during the good times. Continuously reevaluate leaders.