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lqet • today at 1:34 PM • 3 replies • view on HN

I had the pleasure of communicating with the AI bot of FedEx (in Germany) today:

  > Everything is sorted out! 
  > Everything is now sorted out, and I hope this solution works well for you.
Of course nothing was sorted out (several mails and a call to the distribution center did sort things out).

Replies

phainopepla2 • today at 4:30 PM

Reminiscent of when coding agents fail to fix a bug and keep digging themselves deeper into a hole.

> I understand the problem now, I just need to... > I was wrong before but the issue is now clear, let me... > I have complete clarity now! I'm going to...

ahartmetz • today at 3:43 PM

I've also had a customer support chat bot give me completely wrong information. I could guess what was actually true and knew that there'd very likely be a workaround - involving actual people - to do what I need to do (which turned out correct), but it pissed me off anyway.

rschiavone • today at 1:35 PM

I hate how chatbots call it a day after providing an unhelpful solution

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