alt Hacker NewsGuarantee this is a generational split.
The younger demographics will prefer the AI bot to talk to.
Replies
marcosdumay • today at 4:10 PM
Yes, it's a generational split.
People in their 60s or older get confused. People in their 40s or 50s tolerate it better. Younger people hate it with a passion and will hate anything that it touches.
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prmoustache • today at 4:05 PM
I don't thinks so because the ai bot will reliably give you the answers you could already get from the website to begin with and will never solve your problem. If people are calling or opening an interactive chat, this is because all automatized procedures have already failed and you are in a situation not supported by them.
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Gen Z hates AI… according to https://www.theverge.com/ai-artificial-intelligence/920401/g... (and others)