The problem is more to do with people don't want to pay for software anymore. How would a new email entrant make money when no one will pay for it?
The same question can be asked in this case: if there's no money in it, why did Microsoft pay for the creation of a new Outlook that's apparently worse than the old Outlook?
The same question can be asked in this case: if there's no money in it, why did Microsoft pay for the creation of a new Outlook that's apparently worse than the old Outlook?