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llmslaveyesterday at 10:20 PM4 repliesview on HN

American Express tech is some of the worst in the world among big companies. All of the value in the company is just in the branding. They put some work into the mobile app and the website, but other than that, its a facade.


Replies

mcintyre1994yesterday at 10:42 PM

A few years ago someone kept signing up for loads of bank accounts/credit cards in my name, with my address. I’m not sure what the point of it was. But while everyone else happily sent cards and stacks of welcome paperwork to me, Amex were the only one that contacted me and told me they’d detected something weird in the signup. They gave me some helpful advice to resolve that situation too.

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jmpmanyesterday at 10:37 PM

Having worked at Amex and other huge banks, let me assure you that there's much worse than Amex. Amex's Fraud analytics team was good. Risk was good. Ben's team is good.

yndoendotoday at 2:32 AM

BoA reauthorized an auto-payment card even with the card being expiration and uncorrected security code. I would call that authorized fraud by Bank of American.

This is why I find it best to declare a card stolen right before expiration or after.

tracerbulletxyesterday at 11:43 PM

What are you basing that statement on? It has not been by personal experience.