Charles Schwab, the brokerage, didn't like that my signed form retitling an account looked too perfect (I had scanned my signature and then inserted the JPEG into their PDF form, which is absolutely 100% legal as a signature). So I printed the form out and sent them a picture of the printout. They didn't like that, either.
So I moved my money out of the account. That worked fine.
What were they expecting? A letter sent by mail?