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toughyesterday at 5:57 AM1 replyview on HN

You’re optimizing for one class of customer by denying another class a choice they explicitly want.


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tptacekyesterday at 4:44 PM

That's true, in the sense that it is true of every coherent business. What would not be a true statement is that we somehow profit from the discomfort of the "disfavored" cohort of customers here. If we could serve them reasonably without making terrible compromises for everybody else, we would do so, and we would profit from that.

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