Our groceries from AH in NL come in foldable crates. The cooled items sit inside a plastic bag inside a foam box in the truck. The delivery person stacks the crates and foam boxes, brings them to your door, rings the bell. They hand the bag with cooled products to you and then you get the crates. You return the folded crates. This works just fine. They are also quite adept at filling the crates to a maximum. Unfortunately not always in the smartest way because they sometimes put the fragile things at the bottom and the heavy items like bottles of soda on top.

So this seems like a pretty solved problem. Of course you have to be home to receive the cooled products. There are some startups that sell cooled boxes that delivery persons can open with a code to put stuff in but they are not popular. Since Covid people tend to be at home more often than before.