I am facing a billing/subscription problem and there's nothing I can do or get help on. Their chatbot support shuts me down. Their email is also handled by the chatbot (not even sure whether it's the "same chatbot"). It has been a dead-end. I contacted my bank (credit card issuer) and finally a staffed said I am better off just marking the card lost and having it reissued and that's what I did in the end. I hope that works.

I've never understood in what world this world decided it was okay to hand over these much unchecked power to such corporations. But this is how it has always been one way or the other.