alt Hacker NewsA simple law: everything the customer buys must always behave *in favor of the customer over anything else*. If the product/service contradicts this, it must be fully stated before the purchase and cannot be updated. <= This would be a sane balance.
A simple law: everything the customer buys must always behave *in favor of the customer over anything else*. If the product/service contradicts this, it must be fully stated before the purchase and cannot be updated. <= This would be a sane balance.
Depending on how you (you specifically) are defining "fully stated":
1. This is very literally what already happens, it's called a EULA.
2. In practice this means you are required to personally come to the customer's house to fix bugs (or any other ridiculous edge case that wasn't "fully stated"). As much as I strongly agree the law should swing much further in the direction of the consumer, as GP points out, that only holds until it's your obligation to the customer on the line. "In favor of the customer over anything else" is not a legally viable clause.