alt Hacker NewsI am well aware customer support can be hell, and the most vocal customers are not necessarily the most relevant ones. What I’m reading here though, is:
- we don’t care about your pricing feedback. We’ve thought a lot and won’t change our minds
- we don’t care about your vaguely described bug unless it’s been reported multiple times (go use something else, I guess?)
- we don’t care about your easily reproducible bug either, unless it affects a significant % of users
- we don’t care about feature requests, we already know what’s best
This would be a standard approach for an enterprise product, but for a small independent app it’s not surprising it would fail to build rapport with their user base.
(note: I am not a user of this or any other podcast app)
Pretty fair comment RE pricing feedback, I thought I was pretty clear I do care about your bugs quite a bit, but you're not necessarily going to have a good experience reporting it, and it's just not going to build rapport despite my best efforts. Though I guess I wasn't clear enough, tbh I just didn't expect so many people to read it