> We have never heard this before. User can provide details for us, but if others aren’t experiencing it, it’s unlikely to be prioritized. Still, useful signal for us.

That's a common mistake. Since the support is of the level you've experienced yourself

> I’ve rarely gotten useful answers from support from services I use.

You should realize that many people don't contact support with their issues, so the fact that you haven't heard about it before doesn't mean much

> putting too much time into support isn’t a differentiator

> It’s unlikely I’m going to implement the request. If I did, by catering more to persnickety power users

Sure, why would a user care about how much time you put into declining to improve the app for them? How is that a differentiator, almost every single app doesn't cater much to power users