> If I did, by catering more to persnickety power users, we run the risk of alienating newer users who don’t know how things work. But our power users probably aren’t going anywhere, at least they’re a little harder to shake, and alienating new users is the death of the product.

Well if you want to "build relationship" by ignoring people actually using your product seriously while calling them names behind their backs, there are plenty other podcast apps