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timcobbyesterday at 5:25 PM1 replyview on HN

Anyone know what the deal is with the resets?


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kristiancyesterday at 5:29 PM

They've discovered it's a good marketing strategy. Whenever there's an outage, or a new launch, there's often a reset with it, which helps keep people engaged with OAI / Tibo and reduces churn.

They've also introduced banked resets, which are really clever. If you have a $200/month plan and three banked resets, you're not churning because you will overweight giving up those resets (loss aversion theory).

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