alt Hacker Newsliterally signed up for proton mail, their yearly paid plan, around half an hour ago.
I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar.
This outage may change my mind.
REFUND?
Replies
I've used Proton for a couple of years and have never had problems before today, so I think their engineering is of a high standard.
In fact, I applied for an Engineering Director role there not too long ago and they rejected me, so they must have extremely high standards!
I've had proton for years and have no complaints. I can only think of one or two other outages in that time. Most services do have outages from time to time. tbf, I don't seem to be having any issues with proton today, so far.
I recommend reading documentation on refunds before signing up for service. It's much much more effective than relying on a message board.
I've been using Proton for few years already and I did not have a single issue
What made you pick proton over something like mailbox.org? You'd get calendar and contacts sync, IMAP and POP access, custom domains, really nice webmail, and so on..
Proton seems really limited for what you get, and the webmail is absolutely abysmal in performance and design.
(relevant context in another submission: https://news.ycombinator.com/item?id=48859976)
I've been a paying customer for many years and can't recall the last time this happened apart from now. It's honestly been a pretty stable service and rarely encountered any issues with it.
Been a customer for years (6ish) and this is the only outage I can remember. Others may have happened but they weren't significant enough me to notice
I have been a Proton user for the past 4 years.
No complaints so far.
Proton is horrible. Notoriously bad email service.
I ended it after they only sent half my email to my accountant because they would apparently send the server saved draft version, which was not made current when I clicked send.
All services have outages. The difference is that when Outlook goes out (https://uptime.qodex.ai/outlook/incidents), it's a happy occasion because nobody can work and we all take an hour off, but when something like Proton goes offline, we're the only ones who can't access our important stuff.
Anyway, point is, Proton is generally very reliable, but shit happens.