A corollary to this I've experienced (and observed in many others) is that maintainers of good tools will very often have a much more negative perception of how users collectively view their tool than how they view it in reality. It can be hard to tell the difference between "10 users complained to me today about bugs/missing features and 9990 used it without issue" and "10 users complained to me today about bugs/missing features and 90 used it without issue", despite there being a huge amount of effort needed to go from having 90% user satisfaction and 99.9%.

I have a strong suspicion that this is a major factor in why so many open source maintainers experience burnout; the unhappy users are going to be more visible than the happy ones, and the fraction unhappy new users needed to produce the same volume of bug reports/feature requests goes down with respect the to rate at which new people start using something. This essentially creates an illusion to the maintainer that no matter how much they work to improve things, nothing they do has made a difference in the overall quality of what people experience, and that saps the motivation to keep going.

I don't really have a good solution to this problem. The only obvious answer is to be more vocal with praise when something works well, but that's the type of collective action problem that tends to not really ever happen in reality. I've personally tried to go out of my way to give frequent and enthusiastic positive feedback when something works well for me, but unless everyone starts doing this, I'm not going to be able to make too much of a difference.