LI've emailed there in May and June about different topics and gotten no reply to a request to confirm receipt. Is there a backup method for when your algorithm throws people's email away without even informing the sender with a delivery failure notification?
We get thousands of emails - far too many to even read them all, let alone respond the way we would like to.
There are other reasons why we might not respond, but overload is the main one.
Edit: I only see one email in the archive related to your account. It was from Sept 2024 and we responded to it. Are you talking about a different account?