You're not seriously out here posting raw numbers without considering the base rate are you
I think the open to close ratio needs to be provided in any such comparison. It would arguably give a better indication of which project is doing a better job at addressing incoming user issues and bug fixes.
You're not seriously posting about base rates without any form of agreeable evidence around such base rates?
I think the open to close ratio needs to be provided in any such comparison. It would arguably give a better indication of which project is doing a better job at addressing incoming user issues and bug fixes.