logoalt Hacker News

jdashgtoday at 8:19 PM1 replyview on HN

Disempowering deputies is how you end up with customer service that can't actually provide service to customers. Low-trust societies are a huge efficiency loss, and just a general pain in the ass if you are acting in good faith.


Replies

coldteatoday at 8:25 PM

How much "customer service" are we getting today, and of what quality?