alt Hacker NewsI worked for a long time in IT Support and this generalisation, like all of them, is false.
If someone tells me that a program crashes in 50% of the time on launch but it's only him reporting it, it is almost certainly his problem and not a problem of the program. Especially if you're supporting millions of people.
This is not some prejudice story people make up. It is happening. Every day to thousands of poor IT Warriors on the front.
But it's not "his" problem or "my" problem, it's "our" mutual problem for "us" to figure out together, collaboratively, down to its root causes, which are yet unknown. (And in the future, to mitigate and prevent, using whatever means are available to us.)