This is excellent.

> Employees don’t use internal chatbots because companies tend to have low-quality documentation and an LLM is not psychic – it can only know things that have been written down and made accessible.

Then later:

> In one extreme case, I have seen an executive confess that they had never even used ChatGPT or any AI tool in their life, immediately after producing a technical strategy for an organisation with $2B+ in revenue which was entirely centered around AI.

And:

> In fact, we have been forced to opt out of every sale where the lead has expressed anything beyond the most fleeting curiosity in the use of AI in their business. I don’t mean that we’ve heard that they’re interested in AI and elected to drop the contract on moral grounds. I mean that, over the course of the engagement, these people have exhibited a pattern of behavior that has made it near-impossible to sell to them without incurring reputational and legal risk, and are furthermore crafting management environments that I can only describe as cultish, ineffective, and “please dear God, do not let it be on earth as it is on LinkedIn”.

And:

> with one client, we uncovered that staff were totally unaware they had been given licenses for AI tooling, which cast into doubt all productivity claims.