The average US border official is a (angry) moron (with a badge and a gun). They've literally fingerprinted me on entry with a US passport because they were too stupid to figure out US citizens don't have to do that. I have been interrogated by CBP to ask if I "work in the country" despite being a citizen. Anything that changes the process from the simplest one-size-fits all will be fucked up, they cannot differentiate the process between foreigner and citizen let alone EU vs some other place.
Edit: Every time I share my border stories I get accused of lying or having done something wrong. I have much much crazier ones. No one believes it until it happens to them. Count yourself lucky if you've never been strip searched or imprisoned by these psychopaths, any belief they are reasonable are formed because you were lucky and have a naïve sort of optimism that if you do everything right it won't happen to you.
> because they were too stupid to figure out US citizens don't have to do that
This seems extremely unlikely to me. Did you stand in the noncitizens line by mistake?
I’m a minority who, despite visually fitting the stereotype of a plane hijacker, have found our passport control people to be nothing but professional and courteous. The overall system seems to be pretty efficient about moving people through, despite the airports I’m going through being out of date and not set up for the volumes of traffic they get.
This is a marked contrast to the rest of our immigration, border patrol, and airline security people who are lazy and needlessly aggro as a rule.
But if you asked me to trade the passport check experience of entering the US with the experiences I’ve had trying to get into France or Germany I’d pick the US hands down. Especially Frankfurt. WTF are they doing over there?
The average US border official is just like the average official(and non-official) anywhere; mostly bored, waiting for their workday to be over so they can go home and do the things that they actually enjoy.
Not to say they don't make mistakes or don't fully read/understand their systems. A co-worker was former LEO, had his id stolen at that time. We were traveling back from an a vendor site across the border, the border agent misunderstood the system alert from "double check this guys docs to make sure he is who he says he is" to "Anyone using this id is traveling under a false name!" So he got held and questioned, called his former supervisor, CPB supervisor came and showed him how to get a travel redress number.
Amusingly, since we were traveling together, I got his luggage off the carousel and kept it with me as I watched them question him. After some time they decided to look at his bags and came looking for them, I told them I had them and he was with me. They took the bags and didn't even want to speak with me.