The sad part is, the whole world worked perfectly fine without anything online, ever, prior to 20 years ago. Even 10 years ago for slow-moving change.
It's literally not a requirement to have it all online. And the cost of developers, plus coding + security updates + platform costs, really just means you replace a few assistants which would process requests by hand, with all that.
Except? It's a lot harder to hack a person to delete all the files in the office, from 10k km away, than via a computer.
So many things simply don't need to be online. So many things simply are better archived by other means. So many things are safer, more secure, and the backup processes (microfiche, etc) are well understood and just work.
I agree that digitalization is not a panacea, but things did not work anywhere close to perfectly fine when everything was on paper. There are just as many ways for analog/physical processes to go wrong.
A sophisticated genius hacker in a different country can’t touch your paper records, but an absolute moron with a bic lighter can destroy records just as effectively. Hell, an irresponsible clerk can do an incredible amount of damage just by misfiling things.
Duplication literally doubles costs in the physical world, and has the downside of being very hard to keep in sync. A bank keeping paper ledgers would be absolutely fucked if they had to switch to a backup ledger that was more than a few hours old.
On net, I believe that digitalized documents are a net improvement.
Yeah, we’re early culturewise in the digitization experiment and high on optimism about the benefits, but not very far into reckoning with the downsides and incentives skew a bit towards carelessness.
The real danger is that we’ll be so careless we’ll discard other enduring ways of doing things before we smarten up to their particular benefits.
My hope is that disciplined people still have an intuition for this, even among the digitally steeped. Sysadmin/ops types tend to a culture of diversifying backup location and even media type. Maybe that can reach back to human legible hard copy.
Everything comes with a risk, and people usually take it with a decent understanding of how to mitigate it mostly.
If we start thinking along the lines of technology has risk and we shouldn't use it, we should go back all the way to the discovery of fire as we all know fire can cause a lot of damage if in the wrong hands.
There are many examples of important paper records (property, birth/death, etc) being lost in fires or floods, so it's not the case that "everything worked perfectly fine" in those days either.