No they aren't. People who say this have never spent a significant amount of time there.
Yes they are. Every time I visit Tokyo I try to avoid Shinjuku because it is extremely confusing and I always get lost.
Signs are mostly useful for people who are new to a place, if you need a significant amount of time to familiarize yourself then they are useless.
TIL 21 years is not enough time to notice confusing signs.
Two signs pointing at each other (I've seen way more of this but here is one example): https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSe-8IR...
In addition to signs pointing to each other, you also see several signs at once pointing to the same thing in opposite directions: https://skyticket.jp/guide/wp-content/uploads/pixta_46188735...
Or signs pointing the same direction for both East and West exits: https://basyauma.com/wp-content/uploads/2020/01/IMG_5141-2-1...
and https://owl-eat-drink.s3.ap-northeast-1.amazonaws.com/tokyo/...
Same thing at Ikebukuro: https://www.reddit.com/media?url=https%3A%2F%2Fpreview.redd....
There are many, many more examples of this.