I feel like this overstates the point a bit. The video store was always just a means to an end for me, the clerks always sullen, the process of agreeing on a movie always long & difficult. Maybe I missed out on the phenomenon he's talking about.
Maybe I missed out on the phenomenon he's talking about.
You did. It was a fairly widespread thing.
Although "The video store was always just a means to an end for me" indicates that you excluded yourself from this, rather than missing out on it.
Perhaps the clerk was not sullen, and just preferred to stay out of other people's affairs. You're not allowed to rent here anymore!
https://www.youtube.com/watch?v=fEEj6d3GTOU
I don't think any movie could better capture the atmosphere and culture of a 1980s video store better than "Clerks." For example, the various types of annoying video store customers:
https://www.youtube.com/watch?v=D9khHJTztKk
Ordering obscene videos from the warehouse:
https://www.youtube.com/watch?v=KwFjw798mPI
And some period-era fanfic filmed in an IRL video rental store.
https://www.youtube.com/watch?v=iiPC2pIJNzc