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noir_lordtoday at 12:26 PM1 replyview on HN

Good customer service and mostly benevolent for the last two decades, it buys them a lot of goodwill they otherwise wouldn't have.

That and people simply trust steam because it has always been trustworthy (on the whole).


Replies

Insanitytoday at 12:38 PM

Yeah, I’ve been on Steam for about 20 years now and I can’t recall many bad moments with Valve.

The only one that comes to mind is the “outrage” when they decided to release L4D2 just a year after L4D back in 2008 instead of making this a free upgrade. Times have definitely changed. looks at yearly COD with barely any changes