alt Hacker NewsAnd as a dark pattern it adds "positive friction" for the company reducing the number of people that will have the motivation of obtaining the real people support.
And as a dark pattern it adds "positive friction" for the company reducing the number of people that will have the motivation of obtaining the real people support.
Several weeks ago I had an issue not being able to login to Verizon's website, so I tried to chat with someone. The chatbot that was gatekeeping was predictably useless said it would redirect me to a human except...it kept prompting me to log in first. It was literally impossible to differentiate from if they literally had no humans online to talk to at all.